How an Automobile Manufacturing company
enhanced Operational Excellence with Data Point
SQDCP Boards?

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Customer Overview

  • Industry: Automotive Manufacturing
  • Location: United Kingdom
  • Specialisation: Production of high-end vehicles emphasising superior safety, exceptional quality, and innovative technology.

A well-established UK-based global car manufacturing company known for its excellence and precision has functioned exceptionally for over two decades. The firm takes great pleasure in its modern machinery, steady financial development, and excellent customer satisfaction rates.

Executive summary

A prominent UK-based automobile manufacturer was grappling with operational inefficiencies that negatively impacted their profit margins through increased downtime, and poor customer satisfaction. By integrating the Data Point Balanced Scorecard into their operations, the company successfully addressed these challenges, achieving significant improvements in profitability, operational efficiency, safety and customer experience. This case study showcases how Data Point's solutions enabled the manufacturer to align their strategic goals with day-to-day operations, resulting in streamlined processes and tangible business outcomes while integrating key SQCDP elements for continuous improvement.

Challenges faced

The sudden downturn in performance was traced to several issues within the company. These issues affected the company's cost management, internal processes, and equipment capacity, which are its three key areas.

Let's look at each area.

  • Cost Management Issues

    Inefficient resource allocation, increased material expenses, and delayed deliveries caused the rise of production costs. It was difficult to regulate the expenses because there was no efficient tracking tools and integrated cost visibility system.

  • Safety issues

    Lack of proactive safety protocols and frequent equipment malfunctions resulted in a rise of workplace incidents. Delayed incident reporting and inadequate safety monitoring caused disrupted production schedules, overall productivity and employee well-being.

  • Equipment Downtime

    Dependence on reactive maintenance caused frequent machine downtime and heightened safety risks. The absence of a predictive maintenance system left equipment performance below expected OEE (Overall Equipment Effectiveness) levels.

  • Customer Dissatisfaction

    An increase in vehicle recalls and declining customer satisfaction significantly harmed the company's market reputation. Outdated inspection reports, delayed in reaching decision-makers, further exacerbated the situation, reflecting the need for a more integrated system.

Objectives

The company aimed to achieve the following by implementing the Data Point Balanced Scorecard.

  • Enhance workplace safety and ensuring timely hazard reporting to minimise workplace incidents.
  • Reduce machine downtime and improve preventative and predictive maintenance.
  • Enhance cross-departmental communication and streamline processes. 
  • Lower operational costs and improve financial visibility
  • Restore customer satisfaction and reduce product recalls. 

Implementation details

The leadership team decided to adopt our Data Point Balanced Scorecard after extensive evaluation. Key implementation stages included:

sqdcp scorecard
  • Safety Monitoring Integration

    Data Point enabled centralised tracking of workplace safety metrics, including incident rates and hazard reports, for a safer working environment.

  • Strategic Process Alignment

    Ensured transparent alignment of operational actions with strategic objectives across every department.

  • Cost Control Management

    Real-time monitoring of operational expenses such as labour, material, and equipment maintenance costs.

  • Predictive Maintenance

    Measuring the Key Performance Indicators and analysing their trends helped to anticipate and resolve equipment issues before they caused downtime.

  • Cross-Departmental Collaboration

    Instant data sharing improved communication and alignment across teams.

  • Customised Reporting

    Tailored dashboards provided actionable insights, allowing managers to monitor KPIs effectively.

Results and achievements

The implementation of the Data Point Balanced Scorecard delivered significant improvements:

  • health-and-safetyCost Management

    Data Point identifies cost-heavy processes and tracked direct costs such as equipment maintenance expenses, labour usage and raw material consumption. These insights helped the company to reduce production costs by 12%, helping control expenditure while maintaining high product quality.

  • health-and-safety Process Efficiency

    Data Point gives alerts on potential failures before they happen. This predictive maintenance feature helped to decrease the downtime by 15% in the first three months. It also reduced the decision delays through cross-departmental collaboration with real-time reports.

  • health-and-safetySafety and Maintenance

    The worker safety increased with a 40% decrease in safety incidents with Data Point. The reason was the minimisation of equipment malfunction due to predictive maintenance. By automating preventive maintenance programs, unplanned downtime was reduced.

  • health-and-safetyCustomer Satisfaction

    The customer satisfaction scores back up with the improvement of delivery times and decline of vehicle recalls. Recalls were dropped with the embedding of quality checks with the manufacturing process. Automated inspection tracking also helped to achieve this.

Data Point turned the manufacturing challenges into triumphs!

This case study showcases how Data Point Balanced Scorecard helped a UK-based car manufacturer overcome operational inefficiencies, boost profitability, and enhance customer satisfaction. The company's strategic alignment, real-time data integration, and predictive maintenance capabilities resulted in a remarkable turnaround. Data Point gave a clear view of performance metrics that enabled them to create data-driven decisions and strategies efficiently. The managers could identify progress in cost control, operational efficiency and safety management. The executives were impressed with the ability of Data Point to streamline their strategic planning. At the same time, the employees gained a clearer communication objective and developed an organised approach to their tasks. The ability to see one's work progress not only increased their productivity but also improved their engagement.

Ready to transform your business operations with a Data Point Balanced Scorecard?

Discover how the Data Point Balanced Scorecard can take control of your KPIs and achieve sustainable growth by streamlining processes, getting real-time insights and reducing downtime. Schedule a Demo today to learn how Data Point can be your game-changer too!